Refund and Return Policy

Return & Exchange Policy

• Product Warranty: All TUFT products are 100% authentic and covered by the official Thailand center warranty, subject to product-specific terms and conditions.
• Returns & Exchanges for Defective Items: If the product is found to be defective, damaged due to manufacturing, or incorrectly delivered, you may request a replacement within 7 days of receiving the order.
• Return Conditions: Items must be in pristine condition, unused, and returned with original packaging, accessories, and proof of purchase in full.
• Contact Channels: For inquiries or claims, please contact customer support at +(66) 088-749-9659 or email [email protected].